FAQ
Q: I just paid for my order. Now what?
A: You will receive a confirmation email from us telling you that we have received your order. When your order ships, you will receive an email confirming shipment to the same email address you used when placing your order. This email will contain instructions on how to track your order. Note that it may take up to one business day for your information to be posted on the carrier's website, if you can’t get the shipping information from the carrier website operated in the ways as our advised, you could track it again in the next working day.
Q: which kind of payment mode do we accept?
A：For now we take Paypal Payment Only on our website page.
Q:Goods can be cash on delivery?
A：Good joy buy cancelled cod service at present, only support online payment, the inconvenience, please understanding.
Q: How many days could I get my shoes?
A:The shipping time is 3-7 work days by USPS/DHL from the time when the shipping information post on the carrier’s official website. But pls remember we need 48 hours to prepare your order! And we will do our best to consolidate orders into the fewest number of shipments so that you are charged the least amount possible for duties and taxes.
Q:What does “UA” stand for?
A：“UA” stands for “Unauthorized Authentic”. UA shoes are very similar to retail Adidas/Nike/Jordan Brand shoes but were never officially contracted by these companies to be made. UA shoes are usually made in the same factories, with the same materials, and the same workers that make the official retail pairs. They differ from replica sneakers because they are a much higher quality and many people cannot differ UA shoes from official products.
Q：Why was the item in my shopping cart no longer available at checkout?
A:The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Q: Could I exchange or What if I receive an order I’m not happy with?
A：If for any reason you receive an order from our website that you are not completely satisfied with, you have 7 calendar days (4-5 weeks) to POST the order to return it to us for a full refund less shipping fees.Of course, if you receive the wrong or damaged order, shipping fees are also refunded.
